Frequently asked questions
Everything you need to know about our services and billing. Can’t find the answer you’re looking for? Please contact our friendly team.
Commonly asked questions
Most commonly asked questions that we got from our customers. Everything you need to know about the product and billing.
Can I speak to a real Vet or Vet Nurse?
Yes, you can call, live chat or video call a real member of the veterinary team 24/7/365 if you need them. No matter the method of communication chosen the team are ready to help you. Think of it as an online vet appointment. Our team will assess your query and advise you appropriately. Our premium plan also allows access to virtual Vet appointments if it is appropriate.
Can I change my plan later?
Of course, To change your plan: 1, Log in to your account 2, Click account and then subscriptions. 3, Click the plan you wish to change to and press update. Please remember our annual plans have a 3-month minimum term before they can be changed or cancelled.
What is your cancellation policy?
We understand that things can change. You can cancel or amend your plan (Please remember our annual plans have a 3-month minimum term before they can be changed or cancelled). Please log in to your account and click account and then subscriptions to make amendments.
When can I call to speak to PetGP?
You can call PetGP at any time of day 24/7, 365 days a year. Our qualified veterinary team are available to answer any queries or concerns you have. Our emergency vet advice line is there when you need it most.
Can I get a vet prescription online?
Unfortunately, this is currently a service that is unavailable within the UK. All prescriptions can only be written, and amended, by your practice Veterinary Surgeon. If this changes in the future we will advise you.
What if my vet has already provided a diagnosis?
If you have already spoken to your veterinary practice team about a particular issue, your pet is deemed to be under the care of your practice. In these circumstances we are unable to offer a second opinion. This includes discussing the specifics of your pets diagnosis and any medication they may be taking. We will always recommend you contact your vet in this situation, however we can offer general advice and information which you may find helpful.
Frequently asked questions
Everything you need to know about our services and billing.
PetGP isn’t here to replace your vet, who is essential to your pet’s health. But we can help you avoid unnecessary visits: in general, two out of every three cases we speak to don’t require an immediate trip to the vet. Simply calling our helpline could save you time, stress and even a significant amount of money.
PetGP veterinary service is available 24 hours a day, 7days a week, 365 days a year.
Every member of our clinical team is registered with the Royal College of Veterinary Surgeons (RCVS) and has at least 3 years post qualification experience in UK veterinary practice. Each of our Vets and Vet Nurses is committed to continuous professional development and completes additional training and development each year. Many of our team have advanced qualifications and knowledge. A large proportion have also worked within referral centres, specialist hospitals and dedicated emergency and critical care clinics.
Whether you have a cat, dog, rabbit, or smaller pet, you can contact us about and aspects of your pet’s health, welfare, or wellbeing. No question is too big or too small. Often discussing things early can prevent problems occurring at a later stage.