How much does the service cost?
The service for non-members is a fixed fee of £20.00 per call. However long your call with PetGP the fee will remain fixed at £20.00. For members, who pay a monthly subscription, unlimited access is provided for £6.99 per month.
If I have a subscription can I cancel at any time?
Yes, you can. When you subscribe, you pay a monthly fee in advance. So if you subscribe on 4 February, the services will last until 3 March. To cancel: 1) Login to your PetGP account at https://pet-gp.co.uk/ 2) Once logged in, you will land on the Account page. On the left hand side of the screen, you will see a "My Subscriptions" option. Click on it. 3) You will see 2 boxes: Free Membership and Premium Membership (this one will say "Active"). Click on the "Switch to Free" option. 4) This will make you a Free Member when your premium membership runs out (one month from the last date you paid the subscription charge). You will pay no further charges In the example above, regardless of when you cancel the subscription will last until 3 March as you have already paid for it.
- Calling options
When can I call to speak to PetGP?
You can call PetGP at any time of day 24/7, 365 days a year. Our qualified vet nurses are available to answer any queries or concerns you have.
How quickly will my call get answered?
We answer 80% of calls within 20 seconds.
- Service info
Why should I call PetGP before seeing a vet?
PetGP isn’t here to replace your vet, who is essential to your pet’s health. But we can help you avoid unnecessary visits: in general, two out of every three cases we speak to don’t require an immediate trip to the vet. Simply calling our helpline could save you time, stress and even a significant amount of money, since the average vet bill is now £300.
What if my vet has already provided a diagnosis?
If you are already seeing a vet about a particular issue, we are only allowed to give a second opinion. If you call us under these circumstances, we will assume that you are only looking for a second opinion.
What qualifications do your veterinary nurses have?
Every one of our nurses is registered with the Royal College of Veterinary Surgeons (RCVS), all with at least three years of experience, and they’re committed to continuous professional development. Between them, they also have a wide range of expertise and experience including specialist hospital work, emergency critical care, surgical qualifications, behavioural knowledge and other useful skills.